Shipping & Delivery

Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Each and every order comes from different manufactures and they are ALL individually made to order. Please allow ample time and take into consideration, covid as well as the shortage of labor. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Grayscale is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 25 days of receiving your shipping confirmation email, please contact us at summer@shopgrayscale.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. 

Refunds, returns, and exchanges

We DO NOT accept returns.

In the event that your order arrives damaged in any way, please email us as soon as possible at summer@shopgrayscale.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us.