Frequently Asked Questions

1. What is the status of my order?

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.

2. My discount code is not working, what do I do?

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.

2. Where is Clothing Shop Online based?

Our office is located in sunny Orlando, Florida, just a few steps from the Atlantic Ocean.

3. Where are your products shipped from?

We ship from 6 warehouses around the US. 

4. Can I expedite my shipping?

No! We do not offer expedited shipping options within checkout at this time.

5. Can you ship internationally or process international credit cards?

At this time we do offer international shipping and can accept credit cards from outside of the United States.

6. How can I pay for my order?

Grayscale Online currently accepts Visa, MasterCard, Discover, and American Express. 

7. How long will it take me to get my order?

You should receive your shipping update within 5-7 business days.

8. How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via the contact information you provided at checkout. 

9. Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders after 1 hour. 

10. Can I exchange my order?

We do not offer exchanges at this time. 

11. How do I return my order?

Returns are NOT accepted for any items under any circumstances due to covid. 

12. What do I do if my order is damaged?

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist. Send photos to Summer@shopgrayscale.com.

13. Why did I only receive part of my order?

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.